RIM's CV
RIM HUSSEIN MOHAMMED AL
Information Technology Graduate and Community Engagement Candidate
Profile summary
Versatile information technology graduate and community engagement candidate with 5 years of progressive experience combining technical support, infrastructure operations, and event leadership. Track record of delivering enterprise IT support, managing public exhibition logistics, and coordinating volunteer teams across multiple organizations. Committed to applying cross-cultural collaboration and technical expertise to operational challenges.
Career highlights
Information Technology Rotation: Completed an enterprise-level internship rotation covering client support, infrastructure, networking, business applications, and cybersecurity departments following ITIL practices.
Community Service Leadership: Directed operations, event logistics, and volunteer teams across public exhibitions and community programs, accumulating over 800 community service hours.
Mobile Application Development: Managed the development of an artificial intelligence powered mobile application focused on detecting skin diseases through image-based analysis using Python.
Cybersecurity Credential: Earned the Junior Cybersecurity Analyst Career Path certification through the Cisco Networking Academy to build professional technical knowledge.
Key skills
Professional experience
Completed an enterprise-level IT rotation covering Client Support, Infrastructure, Networking, Business Applications, and Cybersecurity departments, functioning within established Service Desk operations following ITIL practices.
- Provided technical support for end users, handling device setup, software installation, troubleshooting, and IT asset management tasks.
- Maintained Service Desk operations by managing ticket handling, SLA tracking, and incident resolution procedures.
- Applied hands-on experience in Active Directory, DNS, DHCP, Microsoft 365, Azure administration, virtualization, and server maintenance.
- Executed enterprise networking operations involving VLANs, routers, switches, NAC systems, wireless controllers, and backup management.
- Contributed to cybersecurity operations through firewall configuration, endpoint protection, and web and email security monitoring.
Directs operations, event logistics, and volunteer teams across public exhibitions and community programs, accumulating over 800 community service hours and 140 volunteering hours. Coordinates staff deployment, manages crowd movement, and executes administrative data analysis to evaluate performance for partner organizations.
- Supervised crowd movement and resolved operational challenges during high-attendance public gatherings including ADIHEX 2025, Bitcoin MENA 2025, and ISNR 2024.
- Conducts data analysis within the ittihad volunteering team and Al Riyadh City Volunteering Team to identify operational gaps and support strategic improvements.
- Maintains operational roles across multiple Abu Dhabi organizations, supporting events such as MOTN Festival 2024 and Abu Dhabi Master Games 2026.
Managed the development of an AI-powered mobile application focused on detecting skin diseases through image-based analysis, directing the application of Python, machine learning concepts, data analytics, and mobile development technologies across the project lifecycle.
- Collaborated on system design, model integration, testing, and application functionality improvements.
- Applied mobile development technologies throughout the project lifecycle in 2025.